Diamond Care

Diamond Care's compliance record over 6.4 years of operation shows significant regulatory concerns, with 16 serious violations (Type A citations) affecting resident safety or care and 13 administrative or non-serious findings (Type B citations) across six inspections and four complaint investigations. The community has had three substantiated allegations, and families should ask which categories of allegations were substantiated and what corrective actions were taken and verified. The pattern is particularly concerning because roughly 38% of investigated allegations were substantiated, indicating that a substantial portion of complaints had merit when investigated by state regulators. Even the recent three-year period shows ongoing issues, with one Type A citation and three substantiated allegations, suggesting that problems with resident care or safety protocols have persisted rather than being fully resolved. For a 16-bed community, this level of serious citations indicates systemic challenges with areas like medication management and resident care plans that warrant careful scrutiny during any facility tour.