Fountain Valley, California
Carmel Village Retirement Community
Assisted Living · Memory Care · Independent Living
17077 San Mateo Street, Fountain Valley, CA 92708
Carmel Village Retirement Community in Fountain Valley, California offers independent living, assisted living, and memory care.
- Licensed capacity
- 220 residents
Maximum licensed size, not current occupancy.
- Licensed since
- April 2019
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 5
AI summary
Carmel Village has accumulated 3 Type A findings (the most severe citation class, involving resident safety or care) and 11 Type B findings (administrative gaps) over 7.3 years, but none of the Type A findings occurred within the past three years, during which the record shows only administrative-level citations.
Read Full SummaryRead less
- Track record — Across 7.3 years of licensure, the community has drawn 3 Type A and 11 Type B citations along with 34 complaint investigations, a volume that reflects both its large 220-bed scale and a meaningful number of substantiated concerns.
- Recent 3 years — The most recent three years show zero Type A citations and 5 Type B citations from complaint-driven visits, indicating the more severe findings are concentrated earlier in the licensed period rather than ongoing now.
- Complaints — Complaint investigations (34 lifetime, 22 in the past three years) far outnumber routine inspections, and 5 of those investigated allegations were substantiated - about 7% of all investigated allegations, with the rest unsubstantiated or unfounded.
- Severity — All 5 substantiated allegations fall within the recent three-year window, meaning the confirmed concerns are current rather than historical, even though the most severe citation class has not recurred recently.
- 1.Which specific issues led to the 3 Type A citations, and were they all issued more than three years ago?
- 2.What were the categories of the 5 substantiated allegations in the past three years, and what corrective actions were taken and verified by the state?
- 3.Given the high volume of complaint investigations relative to inspections, what steps has the community taken to address the underlying causes of complaints?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #306005513
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 34
- Type A citations · most severe class
- 3
- Type B citations · administrative
- 11
- Substantiated allegations
- 5
Available reports · 55
Facility evaluation
Apr 29, 2026
Facility evaluation
Apr 29, 2026
Facility evaluation
Apr 23, 2026
Complaint investigation
Apr 23, 2026
Facility evaluation
Apr 22, 2026
1–5 of 55 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$3,395 / mo
- Studios
- $3,395 / mo
- 1-Bedroom
- $3,695 / mo
Independent LivingStarting at$3,395 / mo
- Studios
- $3,395 / mo
- 1-Bedroom
- $3,695 / mo
Memory CareStarting at$5,050 / mo
- Shared Rooms
- $5,050 / mo
- Private Rooms
- $6,050 / mo
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
3 services
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Beauty salon / Barber
- On-site market / Store
- Fireplace / Common fireplace
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Spa services
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
7 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- Putting green / Golf
- BBQ / Grill area
- Raised garden beds
Dining Options
10 features
- Professional chef
- Restaurant-style dining
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
- Room service
- All-day / Flexible meal times
- Locally-inspired cuisine
- Accommodates special diets
- Altered-texture food options
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
4.2Average RatingAveraged from 154 reviews published on other websites
AI review summary
Most families praise Carmel Village's friendly staff, grounds, and value, but recurring reports of understaffing, slow response times, and inconsistent memory care and dining quality deserve direct follow-up.
Read Full SummaryRead less
- Staff & care — Reviewers repeatedly describe staff as friendly, attentive, and compassionate, with many caregivers going out of their way to check in and support residents.
- Atmosphere & grounds — The beautiful, well-kept grounds, courtyards, and bright, homey interiors are consistently singled out as a highlight of the community.
- Value & pricing — Many families feel Carmel Village offers strong value, citing reasonable pricing and good care relative to cost compared with other communities they toured.
- Dining — Numerous reviews highlight good, sometimes restaurant-quality meals and an engaged culinary team, though a handful mention inconsistency.
- Activities — Families often mention a full activity calendar, live music, and social events that help residents settle in and stay engaged.
- Staff & care — Several reviews describe understaffing and slow response times, including one serious complaint about long waits for bathroom assistance, so families should ask about current staffing ratios and call-button response times.
- Daily life & dignity — Multiple reviewers felt memory care was more restrictive and under-resourced than assisted living, with limited activities and dated rooms, so it's worth clarifying what memory care programming and environment look like today.
- Communication — A recurring theme is inconsistent follow-through and internal communication among staff, so ask how care plan updates and family concerns are tracked and relayed.
- Dining — While many praise the food, others note declining quality or mismatched menus over time, so confirm current menu options and how dietary restrictions are managed.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
Be the first to share your experience and help other families.
Languages spoken
Languages spoken
Around the neighborhood
See what's nearby Carmel Village Retirement Community, including hospitals, pharmacies, and groceries.
Senior Places is not affiliated with, endorsed by, or operated by Carmel Village Retirement Community. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
Are you the owner or operator of Carmel Village Retirement Community?
Claim this profile to update your pricing, photos, and details. Complete profiles match more accurately — our Smart Match technology scores every community against what each family actually needs.