L & S Gentle Care II

L & S Gentle Care II has had a concerning compliance history over its nearly five years of operation, accumulating 13 Type A citations (serious violations affecting resident safety or care) and 27 Type B citations (administrative or non-serious findings) across four routine inspections and four complaint investigations. The community also had four substantiated allegations out of ten total investigated, meaning roughly 40% of investigated complaints were confirmed by state reviewers. However, the recent record shows significant improvement — there have been no Type A citations, no Type B citations from complaint visits, and no substantiated allegations in the past three years, suggesting the facility has addressed its earlier compliance issues. The most recent substantiated allegation dates back more than three years, and routine inspections have found no serious violations affecting areas like resident care plans or medication management during this improved period. Families should ask the community directly about the nature of the earlier substantiated allegations, what specific corrective actions were implemented, and how those changes have been sustained to prevent recurrence.