La Serena House

La Serena House has operated as a licensed 6-bed residential care facility for nearly 20 years, but its recent compliance record raises concerns that warrant careful family inquiry. The facility has received one Type A citation (serious violation affecting resident safety or care) and two Type B citations (administrative or non-serious findings) over its licensed period, with the Type A citation occurring within the past three years during a complaint investigation. One allegation against the facility has been substantiated, with this substantiated finding also occurring recently. Families should ask the administrator to explain the specific nature of the substantiated allegation, what corrective actions were implemented, and how the facility has verified these measures remain effective. The complaint investigation activity has been notably active recently, with three complaint visits in the past three years matching the total number of routine inspections in that same period. While the facility's small size means fewer overall findings compared to larger communities, the recent pattern of substantiated concerns during complaint investigations suggests families should thoroughly discuss the facility's current quality assurance practices and staff oversight procedures.