Encino Terrace Senior Living

Encino Terrace Senior Living has accumulated a concerning compliance record over its 7.6 years of operation, with 4 Type A citations (serious violations affecting resident safety or care) and 10 substantiated allegations against the facility. The community has faced significantly more complaint investigations than routine inspections — 23 complaints versus 5 inspections — suggesting an elevated pattern of resident or family concerns. Of the allegations investigated by the state, roughly 23% were substantiated, meaning regulators found merit in nearly a quarter of the complaints filed. The recent record shows continuing issues, with all Type A citations and substantiated allegations occurring within the past three years, indicating these are active rather than historical problems. Families should ask the facility specifically which categories of allegations were substantiated, what corrective actions were taken and verified by the state, and how the community has addressed the underlying issues that led to the pattern of complaints. While CDSS inspections found no citations in areas like medication management and staff training during routine visits, the complaint-driven findings suggest families should inquire directly about resident care practices and safety protocols.