El Dorado Hills, California
The Pavilion At El Dorado Hills
Memory Care
2288 Francisco Drive, El Dorado Hills, CA 95762
The Pavilion at El Dorado Hills is a memory care community serving residents with Alzheimer's disease and other forms of dementia.
- Licensed capacity
- 64 residents
Maximum licensed size, not current occupancy.
- Licensed since
- November 2025
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
No recent serious complaint findings
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 0
AI summary
The Pavilion At El Dorado Hills has no Type A or Type B citations on record, with two complaint investigations resulting in six allegations reviewed and none substantiated.
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- Track record — Across all inspections and complaint investigations to date, the community has not received a single Type A (the most severe class, affecting resident safety or care) or Type B (administrative) citation.
- Complaints — Two complaint investigations produced six allegations, one unsubstantiated and five unfounded, with zero substantiated — meaning no complaint has been confirmed as valid so far.
- Operating tenure — The community has been licensed for under a year, with three inspections and two complaint investigations completed in that time, so this clean record reflects a limited number of inspection cycles and will become more informative as more visits accumulate.
Source: California Department of Social Services (CDSS)
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- License number
- License #95920187
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 0
- Complaint investigation visits
- 2
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 0
- Substantiated allegations
- 0
Available reports · 5
Complaint investigation
Apr 28, 2026
Complaint investigation
Feb 23, 2026
Facility evaluation
Nov 24, 2025
Facility evaluation
Nov 3, 2025
Facility evaluation
Oct 22, 2025
1–5 of 5 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Starting at $4,075 / month
Contact our team for room options and a personalized quote.
Care & support
Daily Care Services
8 services
- Medication management
- 24-hour supervision
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
3 services
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
19 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Beauty salon / Barber
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
- Raised garden beds
Dining Options
6 features
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Private Dining Room
- Family-style / Communal dining
Transportation
1 feature- Scheduled transportation
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
2.7Average RatingAveraged from 14 reviews published on other websites
AI review summary
Families praise the caring, communicative staff and beautiful grounds, but persistent understaffing has led to real lapses in supervision, hygiene, and food quality worth investigating.
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- Staff & care — Many reviewers describe the care staff as kind, compassionate, and communicative, treating residents like family and keeping loved ones updated.
- Atmosphere & grounds — The community is frequently described as beautiful, immaculate, and warmly decorated, with a welcoming rather than institutional feel.
- Activities — Several reviews highlight an active calendar of birthday celebrations, live entertainment, chef nights, and outings that bring energy and engagement to residents' days.
- Communication — Families note that staff and management, including specific team members, are transparent and keep them regularly informed about their loved one's condition.
- Staff & care — Multiple reviewers report chronic understaffing leading to unwashed hair, missing belongings, uncleaned rooms, and in one case inadequate supervision during a resident altercation.
- Dining — More than one review describes the food quality as underwhelming and inconsistent with the facility's pricing and marketed care level.
- Activities — One reviewer felt activities were limited and skewed toward physically able residents, leaving others sitting alone or wandering without engagement.
- Memory care fit — A couple of reviewers question whether the community's programming and staffing are truly tailored for memory care versus general assisted living, worth clarifying on a tour.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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