Serrano Manor

Serrano Manor has operated for more than 10 years with a generally strong compliance record, though one serious violation early in its licensed period requires attention. The facility received one Type A citation (a serious violation affecting resident safety or care) during its lifetime but has maintained a clean record over the past three years with no Type A citations, demonstrating clear improvement in its compliance trajectory. Routine state inspections examine areas like resident care plans and medication management, and the recent clean record in these critical areas is encouraging for a small 6-bed facility. The facility has never been subject to complaint investigations, suggesting residents and families have not raised concerns requiring state intervention. Given the long operating history and the recent pattern of compliance, families should ask the community about the earlier Type A citation — specifically what the violation involved, what corrective measures were implemented, and how they ensure similar issues don't recur.