El Centro, California
Heart & Hand
Assisted Living · Residential Care
499 South Sunset Drive, El Centro, CA 92243
Heart & Hand is a small assisted living and residential care community in El Centro, California, serving 14 residents with personalized support and care.
- Licensed capacity
- 14 residents
Maximum licensed size, not current occupancy.
- Licensed since
- March 2006
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
No recent serious complaint findings
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 0
AI summary
Heart & Hand has operated for more than 20 years without a single Type A or Type B citation across three inspections, including two within the past three years.
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- Track record — Three inspections over two decades have produced zero citations of any kind, and no complaint investigations have ever been filed against this community.
- Operating tenure — More than 20 years of continuous licensure with a clean record gives strong confidence in the community's consistency over time.
- Severity — The absence of findings covers core inspection areas such as medication management and staff training, meaning no issues have surfaced in these areas during any state visit.
Source: California Department of Social Services (CDSS)
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- License number
- License #134601388
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 3
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 0
- Substantiated allegations
- 0
Available reports · 3
Facility evaluation
May 7, 2026
Facility evaluation
Feb 28, 2024
Facility evaluation
Mar 21, 2022
1–3 of 3 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$3,930 / mo
- Shared Rooms
- $3,930 / mo
- Private Rooms
- $5,200 / mo
Care & support
Daily Care Services
7 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
Daily life & programs
Spaces & services
Amenities
4 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
2 features- Walking paths
- Garden / Courtyard
Dining Options
2 features- All-day / Flexible meal times
- Accommodates special diets
Transportation
1 feature- Scheduled transportation
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
4.3Average RatingAveraged from 17 reviews published on other websites
AI review summary
Families and residents praise the warm, home-like care and cleanliness at Heart & Hand, but a former employee's account raises questions about how staff are managed and treated internally.
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- Staff & care — Clients and visitors describe staff as experienced, caring, and compassionate, treating residents like their own family.
- Dining — Reviewers frequently mention homemade food and a welcoming, home-like atmosphere with the smell of home cooking.
- Atmosphere & grounds — The facility is described as clean and cozy, helping residents feel at home rather than in an institution.
- Communication — The owners are noted as local, hands-on, and accessible, which families appreciate for staying involved in care.
- Activities — Residents are said to be engaged through activities organized as part of daily life at the community.
- Staff & care — A former employee describes being terminated without explanation after a year of on-call work with no raise or evaluation, so families may want to ask about staff turnover and support policies.
- Communication — Given differing accounts between families and a former staff member, it's worth asking how the community handles internal communication and conflict resolution with employees.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Heart & Hand. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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