El Cajon, California
Parkway Gardens Retirement Care Home
Assisted Living · Residential Care
660 Van Houten Avenue, El Cajon, CA 92020
Parkway Gardens Retirement Care Home in El Cajon provides assisted living and residential care in an intimate setting of 15 licensed beds.
- Licensed capacity
- 15 residents
Maximum licensed size, not current occupancy.
- Licensed since
- December 2014
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 4
AI summary
Parkway Gardens has 1 Type A finding across 11.6 years of operation, and that finding falls within the past three years alongside a notable run of complaint investigations.
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- Track record — Over 11.6 years, the community has accumulated 1 Type A citation (the most severe class, tied to resident safety or care) and 4 Type B citations (administrative, paperwork or procedural gaps), which is a modest but non-zero lifetime total for a small 15-bed home.
- Recent 3 years — The Type A finding and 2 of the 4 Type B findings occurred within the past three years, meaning the concerning activity is concentrated recently rather than spread evenly across the operating history.
- Complaints — Complaint investigations (8 total) have outnumbered routine inspections (4 total) over the licensed period, and 4 of the 13 investigated allegations were substantiated, roughly 31%, with the remaining 9 unsubstantiated and none marked unfounded.
- Operating tenure — Nearly 12 years of licensure gives a reasonably long baseline to judge against, but the clustering of findings and substantiated allegations in the last three years is the more relevant signal than the lifetime average.
- 1.What corrective actions were taken in response to the Type A citation issued in the past three years, and has the state verified they resolved the underlying issue?
- 2.Which categories of allegations were substantiated among the 4 confirmed cases, and what changes were made afterward?
- 3.Given that complaint investigations have outnumbered routine inspections, what specific concerns have families or staff raised recently, and how were they addressed?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #374603513
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 8
- Type A citations · most severe class
- 1
- Type B citations · administrative
- 4
- Substantiated allegations
- 4
Available reports · 13
Facility evaluation
Dec 18, 2025
Facility evaluation
Dec 6, 2024
Complaint investigation
Sep 26, 2024
Complaint investigation
Feb 29, 2024
Complaint investigation
Feb 7, 2024
1–5 of 13 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$3,500 / mo
- Shared Rooms
- $3,500 / mo
- Private Rooms
- $6,000 / mo
Care & support
Daily Care Services
7 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
Specialized Care
1 service
- Dementia care
Daily life & programs
Spaces & services
Amenities
4 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
2 features- Walking paths
- Garden / Courtyard
Dining Options
2 features- All-day / Flexible meal times
- Accommodates special diets
Transportation
1 feature- Scheduled transportation
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
3.0Average RatingAveraged from 4 reviews published on other websites
AI review summary
Reviews are sharply divided: some praise the caring staff, but multiple accounts describe rude treatment, poor cleanliness, and weak food quality, so families should investigate carefully before choosing.
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- Staff & care — One reviewer specifically praised certain staff members and said residents were well cared for.
- Staff & care — Multiple reviewers describe staff as rude, dismissive, or prone to yelling at residents when help is requested, and ask how staff conduct and attentiveness are monitored.
- Cleanliness & maintenance — Reviewers describe rooms as uncleaned and the facility as run-down, so families should tour in person to assess current upkeep.
- Dining — At least one reviewer called the food cheap and unhealthy, so ask about menu options, food quality, and flexibility around meal and beverage timing.
- Value & pricing — One reviewer felt the cost was high relative to the quality of care received, so clarify what is included in fees and how pricing compares to care level.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Parkway Gardens Retirement Care Home. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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