Parkway Gardens Retirement Care Home

660 Van Houten Avenue, El Cajon, CA 92020

Assisted LivingResidential Care

Accepting Residents

About Parkway Gardens Retirement Care Home

Accepting

Parkway Gardens Retirement Care Home in El Cajon provides assisted living and residential care in an intimate...

License #

374603513

Status

Licensed

Licensed Capacity

15 beds

Licensed Since

Dec 2014

AI Summary

Parkway Gardens has 1 Type A finding across 11.6 years of operation, and that finding falls within the past three years alongside a notable run of complaint investigations.

Track record — Over 11.6 years, the community has accumulated 1 Type A citation (the most severe class, tied to resident safety or care) and 4 Type B citations (administrative, paperwork or procedural gaps), which is a modest but non-zero lifetime total for a small 15-bed home.
Recent 3 years — The Type A finding and 2 of the 4 Type B findings occurred within the past three years, meaning the concerning activity is concentrated recently rather than spread evenly across the operating history.
Complaints — Complaint investigations (8 total) have outnumbered routine inspections (4 total) over the licensed period, and 4 of the 13 investigated allegations were substantiated, roughly 31%, with the remaining 9 unsubstantiated and none marked unfounded.
Operating tenure — Nearly 12 years of licensure gives a reasonably long baseline to judge against, but the clustering of findings and substantiated allegations in the last three years is the more relevant signal than the lifetime average.

Ask the community

1.What corrective actions were taken in response to the Type A citation issued in the past three years, and has the state verified they resolved the underlying issue?
2.Which categories of allegations were substantiated among the 4 confirmed cases, and what changes were made afterward?
3.Given that complaint investigations have outnumbered routine inspections, what specific concerns have families or staff raised recently, and how were they addressed?

Inspections

Total inspections4

Most recentDec 2025

Type A citations (most severe class)1

Type B citations (administrative)4

Complaints

Investigations completed8

Allegations substantiated4

Type A citations (most severe class)1

Type B citations (administrative)4

Date	Type	Report
Dec 18, 2025	Facility Evaluation	PDF
Dec 6, 2024	Facility Evaluation	PDF
Sep 26, 2024	Complaint Investigation	PDF
Feb 29, 2024	Complaint Investigation	PDF
Feb 7, 2024	Complaint Investigation	PDF
Feb 7, 2024	Complaint Investigation	PDF
Dec 19, 2023	Facility Evaluation	PDF
Dec 7, 2023	Complaint Investigation	PDF
Aug 1, 2023	Complaint Investigation	PDF
Jun 6, 2022	Facility Evaluation	PDF
May 26, 2022	Complaint Investigation	PDF
Dec 16, 2021	Facility Evaluation	PDF
Aug 17, 2021	Facility Evaluation	PDF

View full record on CDSS website

Pricing

Total monthly costs depend on room type, select services, and the level of care needed.

Shared Rooms$3,500/mo

Private Rooms$6,000/mo

Activities & Events

Reviews

Online Reputation

3.0Average Rating

Averaged from 4 reviews published on other websites

Reviews are sharply divided: some praise the caring staff, but multiple accounts describe rude treatment, poor cleanliness, and weak food quality, so families should investigate carefully before choosing.

What reviewers praise

Staff & care — One reviewer specifically praised certain staff members and said residents were well cared for.

Worth asking about

Staff & care — Multiple reviewers describe staff as rude, dismissive, or prone to yelling at residents when help is requested, and ask how staff conduct and attentiveness are monitored.
Cleanliness & maintenance — Reviewers describe rooms as uncleaned and the facility as run-down, so families should tour in person to assess current upkeep.
Dining — At least one reviewer called the food cheap and unhealthy, so ask about menu options, food quality, and flexibility around meal and beverage timing.
Value & pricing — One reviewer felt the cost was high relative to the quality of care received, so clarify what is included in fees and how pricing compares to care level.

The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.

Be the first to share your experience and help other families.

Care Services

Medication management

Bathing & dressing assistance

24-hour supervision

Activities of daily living (ADL) assistance

Mobility assistance

Non-ambulatory care

Wheelchair accessible

Dementia care

What This Community Offers

Furnished units

Emergency call system

Housekeeping Included

Laundry service / Dry cleaning

Walking paths

Garden / Courtyard

All-day / Flexible meal times

Accommodates special diets

Scheduled transportation

Move-in coordination

Meet the Team

Languages Spoken

English

Explore the Area

See what's nearby Parkway Gardens Retirement Care Home, including hospitals, pharmacies, and groceries.

Parkway Gardens Retirement Care Home

About Parkway Gardens Retirement Care Home

State Licensing & Compliance

Pricing

Activities & Events

Reviews

Online Reputation

Care Services

Daily Care Services

Specialized Care

What This Community Offers

Amenities

Outdoor Spaces

Dining Options

Transportation

Community Services

Meet the Team

Languages Spoken

Explore the Area