Parkway Gardens Retirement Care Home

Parkway Gardens has accumulated compliance concerns during its 11-year operating history that warrant careful family consideration. The facility has received one Type A citation (serious violation affecting resident safety or care) and four Type B citations (administrative or non-serious findings related to paperwork or minor procedures) across four routine inspections, while also generating eight complaint investigations with four substantiated allegations. The pattern is particularly concerning because all recent findings occurred within the past three years, including the Type A citation, three Type B citations, and all four substantiated allegations, suggesting ongoing compliance challenges rather than resolved historical issues. Families should ask the facility which categories of allegations were substantiated and what corrective actions were taken and verified by the state. The complaint activity significantly outpaces routine inspections, and roughly one-third of investigated allegations were substantiated, indicating that reported concerns often had merit. Despite more than a decade of operation, the recent concentration of findings across both safety violations and substantiated complaints suggests families should thoroughly discuss the facility's quality improvement efforts and current protocols.