El Cajon, California
Carroll's Residential Care
Assisted Living
655 South Mollison Avenue, El Cajon, CA 92020
Carroll's Residential Care is an assisted living community in El Cajon, California, serving 144 residents.
- Licensed capacity
- 144 residents
Maximum licensed size, not current occupancy.
- Licensed since
- July 2023
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
No recent serious complaint findings
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 0
AI summary
Carroll's Residential Care has no Type A or Type B citations across its licensed period, with all 16 investigated allegations resulting in no substantiated findings.
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- Track record — Across the full licensed period, inspections and complaint investigations have produced zero citations of either severity class, and none of the 16 investigated allegations were substantiated.
- Complaints — Complaint investigations (14) significantly outnumber routine inspections (2), which is worth noting, but every investigation to date has closed without a substantiated finding.
- Operating tenure — The community has been licensed just over three years, so the clean record reflects a relatively short but active inspection history with 7 routine inspections and 14 complaint visits already on file.
- Severity — No findings have touched life safety, medication management, or staff training issues that would trigger a Type A citation, and no administrative (Type B) gaps have been recorded either.
Source: California Department of Social Services (CDSS)
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- License number
- License #374604690
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 2
- Complaint investigation visits
- 14
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 0
- Substantiated allegations
- 0
Available reports · 21
Complaint investigation
May 12, 2026
Complaint investigation
Apr 29, 2026
Facility evaluation
Sep 3, 2025
Facility evaluation
Jul 21, 2025
Complaint investigation
Apr 23, 2025
1–5 of 21 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$5,400 / mo
- Private Rooms
- $5,400 / mo
- Studios
- $6,400 / mo
- 1-Bedroom
- $7,500 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
7 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
Daily life & programs
Spaces & services
Amenities
17 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Private bathroom
- Wi-Fi / Internet
- Kitchenette
- Cable TV
- Air conditioning
- Fitness center / Gym
- Spa services
- Beauty salon / Barber
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Laundry service / Dry cleaning
Outdoor Spaces
2 features- Walking paths
- Outdoor common space
Dining Options
4 features
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
Transportation
1 feature- Scheduled transportation
Family & Visitors
1 feature- Family support services
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
2.9Average RatingAveraged from 9 reviews published on other websites
AI review summary
Multiple accounts describe residents wandering unsupervised and unsafe behavior in and around the facility, raising serious concerns about oversight and neighborhood safety.
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- Independence — Residents are given personal room keys and freedom of movement, reflecting a low-restriction approach to daily life.
- Staff & care — Reviewers report residents wandering off-site unsupervised, harassing neighbors, and engaging in unsafe behavior without visible staff intervention.
- Communication — Neighbors describe repeated unanswered phone calls when trying to report safety incidents, suggesting a need to ask about the facility's responsiveness and emergency protocols.
- Cleanliness & maintenance — Accounts of yelling, spitting, and unclear access control in common areas point to questions worth asking about security measures and who is allowed to enter the building.
- Atmosphere & grounds — Descriptions of drug activity occurring near the property suggest families should ask directly about site security and how resident whereabouts are monitored.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Carroll's Residential Care. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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