Grateful Heart Home Care

Grateful Heart Home Care has accumulated 7 serious violations affecting resident safety or care (Type A citations) and 1 administrative finding (Type B citation) across its 8+ year operating history, which represents a concerning pattern for this small 6-bed community. The facility has also had one substantiated allegation among the 6 total allegations investigated by the state, with roughly 17% of investigated complaints being substantiated. The compliance issues appear to be ongoing rather than historical, as the most recent substantiated allegation occurred within the past three years and a Type A citation was issued during a 2025 complaint investigation. Given that complaint investigations have matched the number of routine inspections, families should ask the administrator specifically about the nature of the substantiated allegation and what corrective actions were implemented and verified by the state. While routine inspections by CDSS typically review areas like resident care plans and staff training, the pattern of serious citations suggests families should inquire directly about how the facility has addressed resident safety concerns and what systemic changes have been made to prevent recurrence.