Eastvale, California
Grateful Heart Home Care
Assisted Living · Memory Care · Residential Care
14223 Pointer Loop, Eastvale, CA 92880
Grateful Heart Home Care is a small residential care community in Eastvale providing assisted living and memory care in an intimate home setting with six licensed beds.
- Licensed capacity
- 6 residents
Maximum licensed size, not current occupancy.
- Licensed since
- March 2018
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 1
AI summary
Grateful Heart Home Care has accumulated 7 Type A findings — the state's most severe citation class, involving resident safety or care — across 8.4 years of operation, with 1 of those occurring within the past three years.
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- Track record — Across its licensed period, this small 6-bed home has drawn 7 Type A findings and 1 Type B (administrative) finding, a notable concentration for a home of this size.
- Recent 3 years — Of the lifetime Type A total, 1 falls within the past three years, meaning the bulk of the findings occurred earlier in the operating history; families should ask how the community has changed its practices since then.
- Complaints — 4 complaint investigations have been filed over the licensed period, and 1 allegation was substantiated (about 17% of all investigated allegations), while 4 were unsubstantiated and 1 unfounded.
- Operating tenure — The home has been licensed for 8.4 years, giving a reasonably long window — 4 inspections and 4 complaint investigations — from which to judge the pattern rather than a single incident.
- 1.Can you walk through what led to the Type A findings, including the most recent one within the past three years, and what corrective actions were verified by the state?
- 2.What specific changes in staffing, training, or care protocols were made following the substantiated allegation?
- 3.Since this is a small 6-bed home, how many residents and staff were involved in the cited incidents, and what oversight is now in place to prevent recurrence?
Source: California Department of Social Services (CDSS)
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- License number
- License #331800447
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 4
- Type A citations · most severe class
- 7
- Type B citations · administrative
- 1
- Substantiated allegations
- 1
Available reports · 10
Facility evaluation
Apr 3, 2026
Facility evaluation
Mar 3, 2026
Complaint investigation
Mar 14, 2025
Facility evaluation
Mar 14, 2025
Facility evaluation
Mar 15, 2024
1–5 of 10 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$3,400 / mo
- Shared Rooms
- $3,400 / mo
- Private Rooms
- $4,000 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
7 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
Specialized Care
1 service
- Dementia care
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
4 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
2 features- Garden / Courtyard
- Walking paths
Dining Options
2 features- All-day / Flexible meal times
- Accommodates special diets
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
4.0Average RatingAveraged from 1 review published on other websites
AI review summary
Limited feedback available suggests a positive shopping-related service, but families should verify core caregiving details directly with the community.
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- Value & pricing — A reviewer mentions discounts and favorable shopping options as a notable benefit.
- Staff & care — Families should ask directly about caregiver qualifications, staffing ratios, and daily care routines since reviews don't detail this.
- Communication — It's worth confirming how the community communicates with families about care updates and scheduling, as this isn't addressed in available feedback.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Grateful Heart Home Care. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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