Downey, California
Downey Retirement Center
Assisted Living · Memory Care · Independent Living
11500 Dolan Avenue, Downey, CA 90241
Downey Retirement Center is a licensed residential care facility for the elderly in Downey, California, offering independent living, assisted living, and a secured 24-hour memory care unit called the Oasis Unit.
- Licensed capacity
- 252 residents
Maximum licensed size, not current occupancy.
- Licensed since
- August 2016
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 6
- Complaints with substantiated allegations
- 6
AI summary
Downey Retirement Center has accumulated 11 Type A findings (the state's most severe citation class, tied to resident safety or care) over its 10 years of licensure, with 6 of those occurring within the past three years, alongside 9 substantiated allegations, all in the recent period.
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- Track record — Over 10 years of licensure this large community has generated 11 Type A findings and 14 Type B (administrative) findings, a volume that stands out even accounting for its 252-bed scale.
- Recent 3 years — 6 of the 11 lifetime Type A findings and all 9 substantiated allegations fall within the past three years, indicating the concerns are current rather than historical.
- Complaints — Complaint investigations (41 lifetime, 18 in the past three years) far outnumber routine inspections (5 lifetime, 7 recent), meaning most of what is known about this community comes from responding to specific complaints rather than scheduled reviews.
- Severity — About 11% of all investigated allegations were substantiated, with the remaining allegations closed as unsubstantiated; the 9 substantiated cases are concentrated in the recent window and warrant direct follow-up with the community.
- 1.Which categories of allegations were substantiated in the past three years, and what corrective actions were taken and verified by the state?
- 2.Can the community walk through what led to each of the 6 recent Type A citations and what has changed since?
- 3.Given that complaint investigations far outnumber routine inspections here, what internal steps has the community taken to reduce the volume of complaints?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #198601838
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 41
- Type A citations · most severe class
- 11
- Type B citations · administrative
- 14
- Substantiated allegations
- 9
Available reports · 44
Complaint investigation
Feb 13, 2026
Facility evaluation
Feb 6, 2026
Complaint investigation
Jan 6, 2026
Facility evaluation
Aug 28, 2025
Complaint investigation
Aug 12, 2025
1–5 of 44 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$1,800 / mo
- Shared Rooms
- $1,800 / mo
- Private Rooms
- $3,000 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Bathing & dressing assistance
- Wheelchair accessible
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
18 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Beauty salon / Barber
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Elevator access
Outdoor Spaces
3 features- Walking paths
- Garden / Courtyard
- Outdoor common space
Dining Options
4 features
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
1 feature- Family support services
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
3.9Average RatingAveraged from 51 reviews published on other websites
AI review summary
Many families report warm, attentive care and a welcoming atmosphere, but recurring reports of cleanliness lapses, privacy concerns, and inconsistent communication mean a careful, recent tour is essential.
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- Staff & care — Numerous reviewers describe staff as friendly, compassionate, and attentive, with several noting caregivers who learned residents' personalities and treated them with dignity, especially in memory care.
- Atmosphere & grounds — Families frequently mention a warm, welcoming feel, spacious rooms with patios, and a pleasant patio garden and lounge areas.
- Communication — Several reviewers highlight proactive updates from staff, including calls about pandemic procedures and easy texting with caregivers about concerns.
- Value & pricing — One reviewer specifically praised that care rates do not increase as a resident's needs rise, calling it a rare and valued financial benefit.
- Cleanliness & maintenance — Multiple visitors reported unpleasant odors, dirty floors, old food left out, and an outdated building still awaiting renovation, so a family should inspect current conditions in person.
- Communication — Several reviewers describe unreturned phone calls and slow responses, suggesting families should ask how the community handles routine follow-up with relatives.
- Daily life & dignity — A few tours noted open doors during personal care and a memory care dining area that felt crowded and impersonal, worth clarifying directly with staff.
- Staff & care — One detailed account described conflict over billing and room retention after a hospitalization, so families should confirm in writing the policies for holding a room and returning belongings during medical absences.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
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