Daly City, California
Serra Highlands Senior Living
Assisted Living · Independent Living
501 King Drive, Daly City, CA 94015
Serra Highlands Senior Living in Daly City, California offers Assisted Living and short-term Respite Care on a landscaped 5-acre property.
- Licensed capacity
- 120 residents
Maximum licensed size, not current occupancy.
- Licensed since
- April 2023
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 3
- Complaints with substantiated allegations
- 7
AI summary
Serra Highlands has accumulated 7 Type A findings (the most severe citation class, involving resident safety or care) and 15 Type B findings (administrative) since being licensed in April 2023, with 3 of the Type A findings and 8 substantiated allegations occurring within just the past three years.
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- Track record — Over roughly 3.3 years of operation, this 120-bed community has drawn 7 Type A and 15 Type B citations along with 19 complaint investigations, a volume that stands out even accounting for its size.
- Recent 3 years — The recent slice shows 3 Type A and 6 Type B citations plus 8 substantiated allegations, meaning the concerning activity is concentrated in the recent record rather than fading into the past.
- Complaints — Complaint investigations (19 lifetime) have run close to inspection volume, and about 19% of investigated allegations were substantiated, with the remainder unsubstantiated rather than cleared as unfounded.
- Operating tenure — At just over three years licensed, this is still a relatively young operating history, so the frequency of findings so far carries more weight than it would for a community with a longer track record to dilute it.
- 1.Can you walk through what the 7 Type A citations involved and what corrective actions were verified by the state for each?
- 2.Of the 8 substantiated allegations, which categories were they in, and what changes were made to prevent recurrence?
- 3.What specific staffing, training, or care-plan changes have been implemented since the most recent citations earlier this year?
Source: California Department of Social Services (CDSS)
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- License number
- License #415601127
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 3
- Complaint investigation visits
- 19
- Type A citations · most severe class
- 7
- Type B citations · administrative
- 15
- Substantiated allegations
- 8
Available reports · 28
Complaint investigation
May 20, 2026
Facility evaluation
Apr 28, 2026
Complaint investigation
Apr 28, 2026
Facility evaluation
Mar 13, 2026
Complaint investigation
Mar 13, 2026
1–5 of 28 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,105 / mo
- Studios
- $4,105 / mo
Independent LivingStarting at$4,105 / mo
- Studios
- $4,105 / mo
Care & support
Daily Care Services
8 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Incontinence care
- Non-ambulatory care
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
4 services
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Daily life & programs
Spaces & services
Amenities
20 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Spa services
- Beauty salon / Barber
- Swimming pool / Hot tub
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
- Raised garden beds
Dining Options
6 features
- All-day / Flexible meal times
- Accommodates special diets
- Professional chef
- Restaurant-style dining
- Vegetarian/Vegan Options
- Private Dining Room
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
4.9Average RatingAveraged from 97 reviews published on other websites
AI review summary
Families consistently praise the warm, attentive staff and welcoming atmosphere at Serra Highlands, but should ask about weekend staffing levels and how pricing changes as care needs increase.
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- Staff & care — Reviewers repeatedly describe staff, from caregivers to administrators, as friendly, caring, and attentive, with many families specifically praising how staff communicated updates and explained care plans.
- Atmosphere & grounds — The community is frequently described as clean, bright, welcoming, and well maintained, with a homey feel that puts families at ease during tours and after move-in.
- Dining — Many residents and families praise the food quality and variety, noting flexible meal options and dining staff who learn residents' preferences.
- Communication — Families highlight responsive front-line and sales staff who provide helpful information and updates, even when a resident ultimately wasn't a fit for the community.
- Activities — Reviewers note a good variety of activities and social opportunities, including outings, exercise, and entertainment, that help keep residents engaged.
- Staff & care — Several reviews mention understaffing, particularly on weekends, leading to slower response times for care needs and call button alerts.
- Value & pricing — A few families felt the cost of care, especially as needs increased, was high relative to the level of one-on-one attention received, so it's worth clarifying how fees scale with care levels.
- Cleanliness & maintenance — Some reviews mention rooms and bathrooms, especially shared or Jack-and-Jill units, being difficult to navigate or not as clean as expected, worth checking in person.
- Financial transparency — An older review described a billing dispute over required medical testing costs, so families should confirm all fees and refund policies in writing before move-in.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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