Palm Garden Retirement Home & Dementia Care

Palm Garden Retirement Home has one serious violation (Type A citation) and two substantiated allegations over six years of operation since licensing in 2020, which represents a concerning pattern for a small 6-bed facility. The Type A citation — a serious violation affecting resident safety or care — occurred during the facility's earlier operating period, while the facility has avoided such serious findings in recent years. Along with two administrative citations (Type B), the record shows some compliance challenges around areas like resident care plans and staff training requirements. Two allegations against the facility have been substantiated by state investigators, with roughly one-third of all investigated complaints proving to have merit — families should ask the community which categories of allegations were substantiated and what specific corrective actions were taken and verified. The recent trajectory shows some improvement, with no Type A citations in the past three years, though one allegation was still substantiated as recently as 2023. Given the facility's six-year operating history and small scale, this level of findings suggests families should thoroughly discuss the facility's quality improvement efforts and current safety protocols during their visit.