Chino, California
Hacienda Living
Assisted Living
11412 Telephone Avenue, Chino, CA 91710
Hacienda Living is a residential assisted living home in Chino, California, offering personal care and support with daily activities in a small, home-like setting.
- Licensed capacity
- 6 residents
Maximum licensed size, not current occupancy.
- Licensed since
- July 2021
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 2
- Complaints with substantiated allegations
- 3
AI summary
Hacienda Living has 2 Type A findings and 2 Type B findings across just over 5 years of operation, and both Type A findings occurred within the past 3 years.
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- Track record — Over just past five years as a licensed 6-bed home, Hacienda Living has accumulated 2 Type A findings (the most severe citation class, tied to resident safety or care) and 2 Type B findings (administrative issues like paperwork or posting).
- Recent 3 years — Both Type A citations and the majority of complaint activity fall within the past three years, so this is a current pattern rather than an old issue that has since resolved.
- Complaints — Five complaint investigations against only two routine inspections is a notable ratio for a small home, and of those investigated allegations, 4 were substantiated, roughly 44% of the total, while 1 was unfounded and the rest unsubstantiated.
- Operating tenure — At just over 5 years licensed, there is a reasonable inspection history to draw on, but the concentration of findings in the recent window matters more here than the overall tenure.
- 1.Can you walk through what led to the two Type A citations and what specific corrective actions were taken and verified by the state?
- 2.Which categories of the substantiated allegations were confirmed, and what changes were made to prevent recurrence?
- 3.Given five complaint investigations in a short period, what is driving the volume of complaints and how are they being addressed internally?
Source: California Department of Social Services (CDSS)
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- License number
- License #361881151
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 2
- Complaint investigation visits
- 5
- Type A citations · most severe class
- 2
- Type B citations · administrative
- 2
- Substantiated allegations
- 4
Available reports · 9
Complaint investigation
May 22, 2026
Facility evaluation
May 11, 2026
Complaint investigation
Oct 15, 2025
Complaint investigation
Oct 15, 2025
Complaint investigation
Jan 15, 2025
1–5 of 9 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$5,000 / mo
- Shared Rooms
- $5,000 / mo
- Private Rooms
- $6,000 / mo
Care & support
Daily Care Services
7 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
Daily life & programs
Spaces & services
Amenities
5 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
Outdoor Spaces
3 features- Walking paths
- Garden / Courtyard
- Patio seating areas
Dining Options
4 features
- All-day / Flexible meal times
- Accommodates special diets
- Outdoor / Patio dining
- Professional chef
Transportation
1 feature- Scheduled transportation
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
5.0Average RatingAveraged from 6 reviews published on other websites
AI review summary
Families consistently describe Hacienda Living as a warm, deeply personal home-style care setting, though details on pricing and higher-level medical care aren't clear from reviews.
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- Staff & care — Reviewers repeatedly praise the owners and caregivers as attentive, patient, and compassionate, even staying by residents' sides through end-of-life moments.
- Daily life & dignity — Families describe individualized schedules and care plans, including attention to language needs and personal comfort, that helped residents feel at home.
- Dining — Home-cooked meals, including soups, are called out as a highlight that made the environment feel welcoming rather than institutional.
- Atmosphere & grounds — The small, intimate home is described as clean and nurturing, with outdoor access to grounds and orchard views that residents could enjoy.
- Communication — Families felt genuinely supported and kept close to the care process, describing the owners as responsible and easy to trust with sensitive needs.
- Value & pricing — Reviews don't mention costs or how fees might change if a resident's care needs increase, so this is worth confirming on a tour.
- Staff & care — Since the home appears small and family-run, families should ask about staffing coverage and backup plans during owner absences or emergencies.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Hacienda Living. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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