Chino Hills, California
Chino Hills Senior Living
Assisted Living · Memory Care
6500 Butterfield Ranch Road, Chino Hills, CA 91709
Chino Hills Senior Living offers assisted living, memory care, and respite care at its community on Butterfield Ranch Road in Chino Hills, California.
- Licensed capacity
- 94 residents
Maximum licensed size, not current occupancy.
- Licensed since
- July 2010
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 4
- Complaints with substantiated allegations
- 4
AI summary
Over 16 years of operation this community has accumulated 8 Type A findings (the state's most severe citation class, tied to resident safety or care) and 11 Type B administrative findings, with half of the Type A total — 4 — concentrated in the past three years alongside a heavy run of complaint investigations.
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- Track record — Across its full licensed history the community has drawn 8 Type A and 11 Type B citations along with 15 substantiated allegations, a pattern that spans a long operating period but is not evenly spread out.
- Recent 3 years — Of the lifetime Type A total, 4 were issued within the past three years alongside 7 Type B findings, meaning roughly half the most serious findings are recent rather than historical — this is an active pattern worth discussing directly rather than a legacy issue.
- Complaints — The community has been the subject of 23 complaint investigations against just 5 routine inspections, and 10 of those complaints came in the last three years, indicating complaint activity is driving most of the oversight attention here rather than scheduled inspections.
- Substantiation pattern — About 26% of all investigated allegations were substantiated lifetime, but 11 of the 15 substantiated allegations occurred in the recent three-year window, suggesting the rate of founded complaints has been higher recently than historically.
- 1.Which categories of allegations were substantiated in the past three years, and what corrective actions were taken and verified by the state?
- 2.What specifically led to the 4 Type A citations issued in the last three years, and has the community changed any staffing, training, or care protocols as a result?
- 3.Given the high volume of complaint investigations relative to routine inspections, what is the community doing to address the underlying causes of complaints?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #366425024
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 23
- Type A citations · most severe class
- 8
- Type B citations · administrative
- 11
- Substantiated allegations
- 15
Available reports · 32
Facility evaluation
Aug 31, 2026
Complaint investigation
Aug 24, 2026
Complaint investigation
Feb 25, 2026
Complaint investigation
Feb 23, 2026
Complaint investigation
Oct 6, 2025
1–5 of 32 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Ask for current pricing
Contact our team for room options and a personalized quote.
Care & support
Daily Care Services
4 services
- Medication management
- Non-ambulatory care
- Incontinence care
- Diabetes / insulin management
Specialized Care
1 service
- Dementia care
Memory Care
1 service
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
12 features
- Pet Friendly
- Activity room
- Beauty salon / Barber
- Library / Reading room
- Fireplace / Common fireplace
- Piano / Music room
- Art studio / Craft room
- Game room / Billiards
- Housekeeping Included
- Laundry service / Dry cleaning
- Private bathroom
- Emergency call system
Outdoor Spaces
3 features- Patio seating areas
- Outdoor common space
- Garden / Courtyard
Dining Options
7 features
- Accommodates special diets
- Room service
- Vegetarian/Vegan Options
- Restaurant-style dining
- Private Dining Room
- Professional chef
- All-day / Flexible meal times
Transportation
2 features- Personal Vehicle Parking
- Scheduled transportation
Community Services
1 feature- Concierge services
Reviews
Online reputation
4.7Average RatingAveraged from 133 reviews published on other websites
AI review summary
Families and residents consistently praise the warm, attentive staff and beautiful, clean environment, though it's worth confirming emergency preparedness protocols and recent dining quality.
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- Staff & care — Reviewers repeatedly describe staff as kind, compassionate, and attentive, often naming specific caregivers and directors who go above and beyond.
- Atmosphere & grounds — The community is frequently called beautiful, clean, and homey, with a warm, welcoming feel noted from the very first tour.
- Communication — Many families highlight that staff and tour guides are knowledgeable, responsive, and proactive in keeping them informed about their loved one's care.
- Activities — Residents mention a strong variety of activities, exercise classes, and family events that help people feel engaged and connected.
- Value & pricing — Several reviewers note the pricing is reasonable or more affordable than comparable communities, with many amenities included in the rent.
- Dining — While many call the food good, a few recent reviews mention a decline in quality, temperature, and portion size over time, so it's worth sampling a current meal on a tour.
- Staff & care — One serious incident involving a power outage and a lack of backup for emergency alert systems suggests families should ask about emergency protocols and welfare-check procedures.
- Communication — A couple of reviews describe inconsistent attentiveness to families over time and one account of a staff member treating employees poorly, so it's worth asking current families about day-to-day management style.
- Daily life & dignity — A few family members note their loved one struggled to adjust emotionally despite good physical care, so ask how the community supports residents through the transition period.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Chino Hills Senior Living. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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