Chico, California
Townsend House
Assisted Living
10 Ilahee Lane, Chico, CA 95973
Townsend House is a licensed non-medical assisted living home in Chico, California offering private and semi-private studio and one-bedroom units.
- Licensed capacity
- 38 residents
Maximum licensed size, not current occupancy.
- Licensed since
- February 2019
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 2
- Complaints with substantiated allegations
- 3
AI summary
Townsend House has 2 Type A findings (the most severe citation class, tied to resident safety or care) over 7.5 years of operation, and both were issued within the past three years.
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- Track record — Across 7.5 years, Townsend House has accumulated 2 Type A and 2 Type B (administrative, such as paperwork or posting issues) citations, along with 3 substantiated allegations out of 8 complaint investigations.
- Recent 3 years — Both Type A findings and both dated substantiated allegations fall within the past three years, so this is a current pattern rather than an old, resolved one, and it is worth understanding what has changed since.
- Complaints — Complaint investigations (8) outnumber routine inspections (5) over the licensed period, and roughly 20% of investigated allegations were substantiated, meaning most were closed as unsubstantiated or unfounded.
- Operating tenure — 7.5 years of licensure gives a reasonable amount of history to evaluate, with five routine inspections spread fairly evenly across that time, including one as recently as February 2026.
- 1.What specific concerns led to the two Type A citations in the past three years, and what corrective actions were verified by the state?
- 2.Which categories of allegations were substantiated, and what steps has the community taken to prevent recurrence?
- 3.Have staffing, care planning, or supervision practices changed since the most recent complaint investigations in 2025?
Source: California Department of Social Services (CDSS)
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- License number
- License #45002696
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 8
- Type A citations · most severe class
- 2
- Type B citations · administrative
- 2
- Substantiated allegations
- 3
Available reports · 11
Facility evaluation
Feb 23, 2026
Complaint investigation
Apr 15, 2025
Complaint investigation
Apr 15, 2025
Facility evaluation
Jan 28, 2025
Facility evaluation
Jan 29, 2024
1–5 of 11 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$3,750 / mo
- Studios
- $3,750 / mo
- 1-Bedroom
- $4,250 / mo
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Diabetes / insulin management
- Incontinence care
Daily life & programs
Spaces & services
Amenities
11 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
- Art studio / Craft room
- Beauty salon / Barber
- Activity room
- Private bathroom
- Kitchenette
- Cable TV
- Pet Friendly
Outdoor Spaces
2 features- Walking paths
- Garden / Courtyard
Dining Options
3 features- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
Transportation
1 feature- Scheduled transportation
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
4.3Average RatingAveraged from 12 reviews published on other websites
AI review summary
Families consistently describe Townsend House as a small, family-run home with deeply attentive, loving staff, though it may not suit those seeking a lively, high-activity environment.
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- Staff & care — Reviewers repeatedly describe staff as attentive, loving, and quick to notice health changes, often keeping residents out of the hospital and treating them like family.
- Daily life & dignity — Residents are consistently described as treated with dignity and personal attention, from grooming and hairstyling to meals prepared to their preferences.
- Atmosphere & grounds — Families frequently describe the home as small, calm, and welcoming, run directly by the owner without a corporate layer, making it feel like a true home.
- Dining — Food is repeatedly praised as excellent, with visiting family members even fed for free during visits.
- Communication — Staff are noted for proactively communicating with families and doctors about health changes and for providing comfort and support during end-of-life transitions.
- Activities — One reviewer notes the environment is calm rather than high-energy, so families wanting more robust or stimulating group activities should ask what programming is currently offered.
- Value & pricing — Reviews mention affordability but don't detail cost structure, so families should confirm current pricing and how fees may change as care needs increase.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Townsend House. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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