Chatsworth, California
Twin Palms
Assisted Living · Residential Care · Memory Care
19929 Septo Street, Chatsworth, CA 91311
Twin Palms in Chatsworth provides assisted living, residential care, and memory care services in an intimate six-bed home.
- Licensed capacity
- 6 residents
Maximum licensed size, not current occupancy.
- Licensed since
- November 2006
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 4
- Complaints with substantiated allegations
- 2
AI summary
Twin Palms, a 6-bed community licensed for nearly 20 years, has accumulated 9 Type A findings (the state's most severe citation class, tied to resident safety or care) over its lifetime, with 4 of those occurring within the past three years alongside 3 substantiated allegations.
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- Track record — Across almost two decades of operation, this small 6-bed home has drawn a notably high number of Type A findings for its size, which warrants a direct conversation with staff about what occurred and what has changed since.
- Recent 3 years — Of the 9 lifetime Type A citations, 4 were issued within the past three years, meaning the most severe findings are not confined to the distant past but include recent activity that families should ask about directly.
- Complaints — Three complaint investigations have been filed over the licensed period, and 3 of the 4 investigated allegations were substantiated, a roughly 75% substantiation rate that is worth understanding in terms of what was found and corrected.
- Operating tenure — Nearly 20 years of continuous licensure shows long-standing operation, but that tenure has coincided with an unusually high concentration of severe findings for a home of this size rather than offsetting them.
- 1.Can you walk through each of the recent Type A citations from the past three years and explain what specifically was found and how it was corrected?
- 2.Which categories of allegations were substantiated, and what corrective actions were taken and verified by the state?
- 3.What changes has the home made to staffing, training, or care procedures since the most recent citations to prevent recurrence?
Source: California Department of Social Services (CDSS)
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- License number
- License #197606838
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 3
- Complaint investigation visits
- 3
- Type A citations · most severe class
- 9
- Type B citations · administrative
- 5
- Substantiated allegations
- 3
Available reports · 9
Facility evaluation
Feb 14, 2026
Facility evaluation
Nov 13, 2024
Facility evaluation
Nov 13, 2024
Complaint investigation
Feb 2, 2024
Complaint investigation
Feb 2, 2024
1–5 of 9 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Starting at $2,820 / month
Contact our team for room options and a personalized quote.
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Diabetes / insulin management
- Incontinence care
Daily life & programs
Spaces & services
Amenities
4 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
2 features- Walking paths
- Garden / Courtyard
Dining Options
2 features- All-day / Flexible meal times
- Accommodates special diets
Transportation
1 feature- Scheduled transportation
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
5.0Average RatingAveraged from 6 reviews published on other websites
AI review summary
Families consistently praise Twin Palms for attentive, family-like staff and responsive management, with pricing the main point worth confirming.
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- Staff & care — Reviewers repeatedly describe staff and leadership as caring, knowledgeable, and attentive, giving families confidence their loved ones are well looked after.
- Dining — Families mention natural, quality food and note satisfaction with meals they personally observed or experienced.
- Communication — Staff and directors are praised for being quick to respond to questions and concerns from family members.
- Daily life & dignity — Residents, including elderly and long-term residents, are described as happy and well cared for, easing family worry.
- Value & pricing — One reviewer found the cost too high for their budget, so families should confirm current pricing and what it includes.
- Financial transparency — Since fee structures were only briefly mentioned, it's worth asking directly how costs may change as care needs increase.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
Be the first to share your experience and help other families.
Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Twin Palms. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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