Cerritos, California
Qfc Loving Care - Santana
Assisted Living · Memory Care
18311 Santana Avenue, Cerritos, CA 90703
QFC Loving Care - Santana in Cerritos, CA is an intimate six-bed home offering assisted living and memory care services.
- Licensed capacity
- 6 residents
Maximum licensed size, not current occupancy.
- Licensed since
- May 2019
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
No recent serious complaint findings
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 0
AI summary
Qfc Loving Care - Santana has operated for over 7 years with zero Type A or Type B citations across 6 inspections and no substantiated complaint allegations.
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- Track record — Six routine inspections since licensing in 2019 have produced no citations of any kind, covering areas like medication management and staff training.
- Recent 3 years — The three most recent inspections, spanning 2023 through 2026, continued the same clean pattern with no findings.
- Operating tenure — More than 7 years of consistent, citation-free operation at this small 6-bed home provides a solid basis for confidence in the record.
Source: California Department of Social Services (CDSS)
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- License number
- License #198602994
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 6
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 0
- Substantiated allegations
- 0
Available reports · 6
Facility evaluation
Apr 28, 2026
Facility evaluation
May 9, 2025
Facility evaluation
May 2, 2024
Facility evaluation
Jun 12, 2023
Facility evaluation
May 25, 2022
1–5 of 6 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$2,820 / mo
- Shared Rooms
- $2,820 / mo
- Private Rooms
- $3,750 / mo
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Diabetes / insulin management
- Incontinence care
Specialized Care
1 service
- Dementia care
Daily life & programs
Spaces & services
Amenities
5 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
- Beauty salon / Barber
Outdoor Spaces
3 features- Garden / Courtyard
- Walking paths
- Outdoor common space
Dining Options
4 features
- Kosher meals available
- All-day / Flexible meal times
- Accommodates special diets
- Vegetarian/Vegan Options
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
5.0Average RatingAveraged from 9 reviews published on other websites
AI review summary
Many families praise the warmth, cleanliness, and food at this small home, but a serious minority report understaffing and care lapses worth investigating closely.
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- Staff & care — Many reviewers describe caregivers and owners as friendly, attentive, and genuinely caring toward residents.
- Dining — Residents are frequently said to enjoy the food, and special touches like Karaoke night are mentioned fondly.
- Atmosphere & grounds — The home is repeatedly described as clean, quiet, attractive, and inviting.
- Daily life & dignity — Several families felt it was a good match for their loved one and would recommend it based on comfort and adjustment.
- Staff & care — More than one review describes serious staffing shortfalls, including residents left unchecked for hours and being denied food or water when short-staffed.
- Daily life & dignity — One family reported a same-gender caregiving promise was broken overnight, causing distress to a resident; families should confirm actual staffing schedules and gender-matching policies.
- Staff & care — A separate reviewer felt their loved one was overmedicated and overly sedated, so families should ask directly about medication management and monitoring practices.
- Communication — Given mixed experiences, families should verify current staffing ratios, night coverage, and how the community handles resident complaints or requests.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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