Castro Valley, California
Willow Creek Memory Care
Memory Care
22424 Charlene Way, Castro Valley, CA 94546
Willow Creek Memory Care is a memory care community in Castro Valley, CA that serves individuals with Alzheimer's disease and other forms of dementia, offering 24-hour staffing and support at every stage of memory loss.
- Licensed capacity
- 49 residents
Maximum licensed size, not current occupancy.
- Licensed since
- September 2006
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
No recent serious complaint findings
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 0
AI summary
Willow Creek Memory Care has operated for nearly 20 years with zero Type A findings and just one administrative Type B citation on record, reflecting a consistent history of compliance.
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- Track record — Across almost two decades of licensed operation, the community has accumulated no Type A citations, the state's most severe class tied to resident safety or care, and only a single Type B administrative citation covering minor paperwork or procedural matters.
- Operating tenure — Nearly 20 years of continuous licensing with a stable inspection history gives strong confidence in this record, since it reflects many inspection cycles rather than a short or limited operating window.
- Complaints — Of the four complaint investigations over the community's history, one allegation was substantiated and the rest were unsubstantiated, with the substantiated matter dating back beyond the past three years and no new substantiated allegations since.
- Recent 3 years — The past three years show four inspections and one complaint investigation, none of which resulted in Type A or Type B citations or substantiated allegations, indicating that inspection areas such as medication management and staff training have consistently checked out clean recently.
Source: California Department of Social Services (CDSS)
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- License number
- License #15601256
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 4
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 1
- Substantiated allegations
- 1
Available reports · 10
Facility evaluation
Aug 27, 2025
Complaint investigation
May 16, 2025
Facility evaluation
Aug 1, 2024
Facility evaluation
Feb 15, 2024
Facility evaluation
Sep 29, 2023
1–5 of 10 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Memory CareStarting at$7,395 / mo
- Shared Rooms
- $7,395 / mo
- Private Rooms
- $12,995 / mo
Care & support
Daily Care Services
10 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Non-ambulatory care
- Wheelchair accessible
- Bathing & dressing assistance
- Mobility assistance
- Two-person transfers
- Catheter care
- Incontinence care
Specialized Care
6 services
- Parkinson's program
- Behavioral support
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
10 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
- Private bathroom
- Wi-Fi / Internet
- Cable TV
- Art studio / Craft room
- Beauty salon / Barber
- Activity room
Outdoor Spaces
5 features
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- Walking paths
- BBQ / Grill area
Dining Options
6 features
- All-day / Flexible meal times
- Accommodates special diets
- Altered-texture food options
- Restaurant-style dining
- Vegetarian/Vegan Options
- Professional chef
Transportation
1 feature- Scheduled transportation
Family & Visitors
1 feature- Guest meals available
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
5.0Average RatingAveraged from 3 reviews published on other websites
AI review summary
Families consistently praise Willow Creek's attentive, compassionate staff and welcoming atmosphere, making it a strong choice for memory care with genuine peace of mind.
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- Staff & care — Reviewers repeatedly describe staff as attentive, patient, and compassionate, especially when handling residents who could be challenging.
- Communication — Families note staff don't brush off concerns or over-call for minor issues, striking a good balance in keeping families informed.
- Daily life & dignity — Staff go beyond basic care, including inviting family members to share meals and treating residents and their families like part of the community.
- Atmosphere & grounds — The community is described as clean with nice grounds, and residents are noted to be happy, social, and engaged with one another.
- Activities — Staff make efforts to engage residents in daily activities rather than leaving them isolated.
- Staffing levels — One reviewer mentioned favorable staff-to-resident ratios, so families should confirm current staffing ratios and how they hold up on evenings and weekends.
- Value & pricing — Reviews don't address cost structure, so families should verify how pricing works and whether fees increase as care needs progress.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Willow Creek Memory Care. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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