Castro Valley, California
Carefield Castro Valley
Assisted Living · Memory Care
19960 Santa Maria Avenue, Castro Valley, CA 94546
Carefield Castro Valley offers assisted living and memory care in Castro Valley, California.
- Licensed capacity
- 116 residents
Maximum licensed size, not current occupancy.
- Licensed since
- July 2017
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 2
AI summary
Over nine years of operation, Carefield Castro Valley has never received a Type A citation, though 4 Type B administrative findings and 4 substantiated allegations have accumulated, most of that activity concentrated in the past three years.
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- Track record — No Type A findings, the state's most severe citation class tied to resident safety or care, have been issued across nine years of licensure; all citations on record are Type B administrative findings involving paperwork, posting, or minor procedural gaps.
- Recent 3 years — Three of the four Type B citations and three of the four substantiated allegations occurred within the past three years, indicating the findings are recent rather than spread evenly across the license period.
- Complaints — Complaint investigations (13 lifetime) considerably outnumber routine inspections (4 lifetime), and about 17% of investigated allegations were substantiated, meaning most were closed as unsubstantiated or unfounded.
- Operating tenure — Nine years of continuous licensure at a 116-bed community gives a reasonably long track record to weigh, though the recent uptick in findings is worth discussing directly with staff.
- 1.What corrective actions were taken for the Type B citations issued in 2025, and have they been verified as resolved?
- 2.Which categories of allegations were substantiated in the past three years, and what changes were made in response?
- 3.Given that complaint investigations far outnumber routine inspections, what specific concerns have families or staff raised recently?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #19200685
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 13
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 4
- Substantiated allegations
- 4
Available reports · 17
Facility evaluation
Jan 8, 2026
Complaint investigation
Jul 24, 2025
Complaint investigation
Jul 21, 2025
Facility evaluation
Jul 3, 2025
Complaint investigation
Jun 4, 2025
1–5 of 17 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$3,500 / mo
- Shared Rooms
- $3,500 / mo
- Studios
- $3,795 / mo
- Private Rooms
- $3,995 / mo
Memory CareStarting at$4,795 / mo
- Shared Rooms
- $4,795 / mo
- Private Rooms
- $5,795 / mo
Care & support
Daily Care Services
8 services
- Medication management
- 24-hour supervision
- Mobility assistance
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
Specialized Care
3 services
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Beauty salon / Barber
- Fireplace / Common fireplace
- Piano / Music room
- Café / Bistro
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- BBQ / Grill area
- Patio seating areas
- Raised garden beds
Dining Options
9 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Altered-texture food options
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
5.0Average RatingAveraged from 49 reviews published on other websites
AI review summary
Families consistently praise the warm, attentive staff and homey atmosphere at Carefield Castro Valley, though it's worth confirming dining quality and how costs escalate with care needs.
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- Staff & care — Reviewers repeatedly describe caregivers as kind, attentive, and treating residents like family, often forming genuine personal bonds and remembering names.
- Daily life & dignity — Families say their loved ones are treated with respect and dignity, with staff going out of their way to meet unique needs, including for residents with dementia or Parkinson's.
- Atmosphere & grounds — The community is frequently described as clean, bright, and homey, with a friendly, welcoming feel from the moment visitors walk in.
- Communication — Several reviewers highlight quick resolution of concerns and responsive, flexible leadership willing to work with families on room placement and care issues.
- Activities — An activities team is mentioned as engaged and creative, with staff even learning card games and offering varied entertainment and special events.
- Dining — While many praise the food and varied menu, some reviewers report inconsistent quality, including tough meat and meals arriving cold, so it's worth sampling a meal during a tour.
- Financial transparency — Multiple reviewers mention costs rising with add-ons or care level beyond the base price, so families should ask exactly what is included and how pricing changes as needs increase.
- Value & pricing — Some found Carefield significantly more expensive than comparable local options, making it worth comparing overall cost against other communities in the area.
- Daily life & dignity — A couple of older reviews mention shared rooms with limited privacy and no private one-bedroom options, so families wanting privacy should confirm current room configurations.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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