Senior Places

Cameron Park, California

Ponte Palmero

Assisted Living · Memory Care · Independent Living

3081 Ponte Morino Drive, Cameron Park, CA 95682

Ponte Palmero in Cameron Park, California offers independent living, assisted living, and memory care services across a larger community with 250 licensed beds.

Licensed capacity
250 residents

Maximum licensed size, not current occupancy.

Licensed since
February 2009

License history may include previous operators.

State inspections

Review licensing, findings, and available inspection reports. A record is one part of understanding a community.

License #97004177Last checked June 2026

Findings in the state record

Complaint investigations · 3 years before our last check

Type A citations
2
Complaints with substantiated allegations
1

AI summary

Ponte Palmero's record shows 2 Type A findings (the most severe citation class, involving resident safety or care) over 17.5 years of operation, and both occurred within the past three years, alongside 5 substantiated allegations out of 20 investigated.

Read Full Summary
  • Recent 3 years — Both Type A citations on record were issued within the past three years rather than spread across the community's licensed history, which means the current period, not the distant past, is where the questions belong.
  • Complaints — Complaint investigations (20 lifetime, 11 in the past three years) substantially outnumber routine inspections (5 lifetime), a pattern worth understanding since it suggests the record has been shaped more by responses to specific concerns than by scheduled reviews.
  • Substantiated allegations — 5 of 20 investigated allegations were substantiated (about 13%), with 3 of those 5 falling in the past three years, so the concerns are not purely historical.
  • Operating tenure — More than 17 years of continuous licensure gives a long baseline for this record, and at 250 beds the facility has handled a large resident population over that span, which provides useful context for interpreting the count of findings.
Ask the community
  1. 1.Can you walk through what led to each of the two Type A citations issued in the past three years and what corrective actions were taken?
  2. 2.Which categories of allegations were substantiated, and what steps were verified afterward to prevent recurrence?
  3. 3.Given that complaint investigations outnumber routine inspections here, what internal processes are in place to respond to and track resident or family concerns?

Source: California Department of Social Services (CDSS)

View inspection history
License number
License #97004177
License status
Licensed

Full history on file

These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.

Inspection visits
5
Complaint investigation visits
20
Type A citations · most severe class
2
Type B citations · administrative
1
Substantiated allegations
5

Available reports · 25

  • Complaint investigation

    Apr 27, 2026

    PDF

  • Facility evaluation

    Dec 16, 2025

    PDF

  • Facility evaluation

    Jun 10, 2025

    PDF

  • Complaint investigation

    Jun 9, 2025

    PDF

  • Complaint investigation

    Apr 8, 2025

    PDF

1–5 of 25 reports

View the original CDSS record

Monthly pricing

Total monthly costs depend on room type, select services, and the level of care needed.

Assisted LivingStarting at$6,500 / mo
Private Rooms
$6,500 / mo

Care & support

Daily Care Services

9 services
  • Medication management
  • Bathing & dressing assistance
  • 24-hour supervision
  • Activities of daily living (ADL) assistance
  • Mobility assistance
  • Incontinence care
  • Non-ambulatory care
  • Wheelchair accessible
  • Diabetes / insulin management

Specialized Care

2 services
  • Respite / Short-term care
  • Dementia care

Daily life & programs

Spaces & services

Amenities

21 features
  • Furnished units
  • Emergency call system
  • Private bathroom
  • Cable TV
  • Kitchenette
  • Air conditioning
  • Wi-Fi / Internet
  • Fitness center / Gym
  • Spa services
  • Fireplace / Common fireplace
  • Game room / Billiards
  • Movie theater / Media room
  • Activity room
  • Art studio / Craft room
  • Library / Reading room
  • Housekeeping Included
  • Laundry service / Dry cleaning
  • Pet Friendly
  • Beauty salon / Barber
  • Swimming pool / Hot tub
  • Piano / Music room

Outdoor Spaces

7 features
  • Walking paths
  • Garden / Courtyard
  • Outdoor common space
  • BBQ / Grill area
  • Patio seating areas
  • Raised garden beds
  • Putting green / Golf

Dining Options

7 features
  • Room service
  • All-day / Flexible meal times
  • Accommodates special diets
  • Altered-texture food options
  • Restaurant-style dining
  • Professional chef
  • Private Dining Room

Transportation

2 features
  • Scheduled transportation
  • Personal Vehicle Parking

Family & Visitors

2 features
  • Family support services
  • Guest meals available

Community Services

3 features
  • Move-in coordination
  • Concierge services
  • Grocery shopping & errands

Reviews

Online reputation

4.8

Averaged from 78 reviews published on other websites

AI review summary

Most families report attentive, caring staff and attractive apartments, but dining quality, billing transparency, and staffing consistency are recurring concerns worth investigating closely.

Read Full Summary
What reviewers praise
  • Staff & care — Many reviewers describe staff as warm, attentive, and genuinely invested in residents, often forming close relationships that last for years.
  • Atmosphere & grounds — Families consistently praise the spacious, upscale apartments and cottages, many with full kitchens, garages, and outdoor entry, giving a resort-like independent feel.
  • Daily life & dignity — Numerous reviews highlight the range of living options from independent to memory care, letting residents age in place while maintaining independence and dignity.
  • Activities — Reviewers frequently mention a strong variety of activities, outings, and social opportunities including wine tasting, book clubs, and exercise programs.
  • Cleanliness & maintenance — Maintenance and housekeeping staff are often singled out as responsive, friendly, and quick to resolve issues.
Worth asking about
  • Dining — Opinions on food quality vary widely, with some calling it excellent and others describing it as inconsistent, cold, or not worth the price, so families should sample meals firsthand.
  • Financial transparency — Several reviewers describe confusing, point-based billing and charges for services not clearly rendered, so ask for a detailed breakdown of care fees and how they escalate.
  • Staff & care — A few reviews describe slow response times to call buttons or inconsistent attention to personal care details, particularly on weekends, worth clarifying staffing ratios during a tour.
  • Communication — Older reviews raise serious concerns about intake evaluations, oversight in memory care, and management responsiveness, so families should ask how care assessments and complaints are handled today.

The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.

Be the first to share your experience and help other families.

Languages spoken

Languages spoken

EnglishSpanish

Around the neighborhood

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Senior Places is not affiliated with, endorsed by, or operated by Ponte Palmero. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.

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