Burlingame, California
The Trousdale
Independent Living · Assisted Living · Memory Care
1600 Trousdale Drive, Burlingame, CA 94010
The Trousdale in Burlingame, California offers independent living, assisted living, and memory care across a community of 140 licensed beds.
- Licensed capacity
- 140 residents
Maximum licensed size, not current occupancy.
- Licensed since
- December 2018
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 5
- Complaints with substantiated allegations
- 3
AI summary
Over 7.7 years of operation, The Trousdale has accumulated 5 Type A findings — the state's most severe citation class, involving resident safety or care — with all 5 concentrated in the past three years alongside 4 substantiated allegations.
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- Track record — The lifetime record shows 5 Type A findings and 1 Type B (administrative/paperwork) finding across the licensed period, with the Type A findings standing out as the more significant concern given their severity class.
- Recent 3 years — All 5 Type A findings and all 4 substantiated allegations occurred within the past three years, meaning the concerning activity is recent and active rather than an old, resolved chapter.
- Complaints — Five complaint investigations were logged in the recent period versus zero recorded for the lifetime total exclusive of that window, and of the allegations investigated, roughly 36% were substantiated, with several others unsubstantiated or unfounded — a mixed but non-trivial pattern worth discussing directly.
- Operating tenure — Licensed since December 2018, the community has nearly eight years of operating history, which is enough time to expect a more settled compliance pattern than this recent cluster suggests.
- 1.Can you walk through what led to the 5 Type A citations issued in the past three years and what specific corrective actions were taken for each?
- 2.Which categories of allegations were substantiated, and what steps were verified by the state to confirm the corrective actions worked?
- 3.What changes has the community made to staffing, care planning, or oversight since these recent findings to prevent recurrence?
Source: California Department of Social Services (CDSS)
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- License number
- License #415601015
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 5
- Type B citations · administrative
- 1
- Substantiated allegations
- 0
Available reports · 14
Facility evaluation
Jun 30, 2026
Facility evaluation
Dec 10, 2025
Complaint investigation
May 14, 2025
Complaint investigation
Jan 14, 2025
Complaint investigation
Jan 14, 2025
1–5 of 14 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Ask for current pricing
Contact our team for room options and a personalized quote.
Care & support
Daily Care Services
4 services
- Incontinence care
- Diabetes / insulin management
- Medication management
- Non-ambulatory care
Specialized Care
1 service
- Dementia care
Memory Care
1 service
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
12 features
- Café / Bistro
- Pet Friendly
- Library / Reading room
- Activity room
- Fireplace / Common fireplace
- Beauty salon / Barber
- Piano / Music room
- Movie theater / Media room
- Art studio / Craft room
- Fitness center / Gym
- Laundry service / Dry cleaning
- Housekeeping Included
Outdoor Spaces
3 features- Outdoor common space
- Patio seating areas
- Raised garden beds
Dining Options
9 features
- Room service
- All-day / Flexible meal times
- Restaurant-style dining
- Kosher meals available
- Vegetarian/Vegan Options
- Altered-texture food options
- International cuisine
- Accommodates special diets
- Private Dining Room
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
1 feature- Guest meals available
Community Services
1 feature- Grocery shopping & errands
Reviews
Online reputation
4.5Average RatingAveraged from 23 reviews published on other websites
AI review summary
Families consistently praise attentive, warm staff and a vibrant community atmosphere, but should clarify pricing and assessment fees upfront before committing.
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- Staff & care — Reviewers repeatedly highlight dedicated, friendly staff, including standout front-desk and caregiving team members who know residents and families personally.
- Atmosphere & grounds — Families describe the community as well lit, calm, clean, and modern with a genuine sense of warmth and belonging.
- Daily life & dignity — Multiple accounts describe residents settling in quickly and thriving emotionally, with staff helping ease difficult transitions.
- Activities — Reviewers note well-planned, varied activities and thoughtful amenities like extra laundry and bathroom facilities on each floor.
- Dining — An excellent chef and great meals are specifically called out as a strength of the community.
- Financial transparency — One reviewer describes a costly $5,000 community fee required before any personalized pricing or assessment is provided, with only partial refund if declining services.
- Value & pricing — Families should confirm how community fees, assessment costs, and pricing at higher care levels compare to other communities before signing anything.
- Staff & care — One reviewer mentions some staff turnover, so it's worth asking how the community maintains consistency in caregiving teams.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by The Trousdale. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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