The Trousdale

1600 Trousdale Drive, Burlingame, CA 94010

Independent LivingAssisted LivingMemory Care

Accepting Residents

About The Trousdale

Accepting

The Trousdale is a independent living community located in Burlingame, CA. Contact us to learn more about our services and availability.

License #

415601015

Status

Licensed

Licensed Capacity

140 beds

Licensed Since

Dec 2018

AI Summary

Over 7.7 years of operation, The Trousdale has accumulated 5 Type A findings — the state's most severe citation class, involving resident safety or care — with all 5 concentrated in the past three years alongside 4 substantiated allegations.

Track record — The lifetime record shows 5 Type A findings and 1 Type B (administrative/paperwork) finding across the licensed period, with the Type A findings standing out as the more significant concern given their severity class.
Recent 3 years — All 5 Type A findings and all 4 substantiated allegations occurred within the past three years, meaning the concerning activity is recent and active rather than an old, resolved chapter.
Complaints — Five complaint investigations were logged in the recent period versus zero recorded for the lifetime total exclusive of that window, and of the allegations investigated, roughly 36% were substantiated, with several others unsubstantiated or unfounded — a mixed but non-trivial pattern worth discussing directly.
Operating tenure — Licensed since December 2018, the community has nearly eight years of operating history, which is enough time to expect a more settled compliance pattern than this recent cluster suggests.

Ask the community

1.Can you walk through what led to the 5 Type A citations issued in the past three years and what specific corrective actions were taken for each?
2.Which categories of allegations were substantiated, and what steps were verified by the state to confirm the corrective actions worked?
3.What changes has the community made to staffing, care planning, or oversight since these recent findings to prevent recurrence?

Inspections

Total inspections4

Most recentJun 2026

Type A citations (most severe class)5

Type B citations (administrative)1

Complaints

Investigations completed0

Allegations substantiated0

Type A citations (most severe class)5

Type B citations (administrative)1

Date	Type	Report
Jun 30, 2026	Facility Evaluation	PDF
Dec 10, 2025	Facility Evaluation	PDF
May 14, 2025	Complaint Investigation	PDF
Jan 14, 2025	Complaint Investigation	PDF
Jan 14, 2025	Complaint Investigation	PDF
Jan 14, 2025	Facility Evaluation	PDF
Dec 3, 2024	Facility Evaluation	PDF
Dec 3, 2024	Facility Evaluation	PDF
Jun 19, 2024	Complaint Investigation	PDF
Jan 9, 2024	Facility Evaluation	PDF
Dec 27, 2023	Complaint Investigation	PDF
Dec 27, 2023	Facility Evaluation	PDF
Jul 17, 2023	Facility Evaluation	PDF
Dec 28, 2021	Facility Evaluation	PDF

View full record on CDSS website

Pricing

Total monthly costs depend on room type, select services, and the level of care needed.

Activities & Programs

Reviews

Online Reputation

4.5Average Rating

Averaged from 23 reviews published on other websites

Families consistently praise attentive, warm staff and a vibrant community atmosphere, but should clarify pricing and assessment fees upfront before committing.

What reviewers praise

Staff & care — Reviewers repeatedly highlight dedicated, friendly staff, including standout front-desk and caregiving team members who know residents and families personally.
Atmosphere & grounds — Families describe the community as well lit, calm, clean, and modern with a genuine sense of warmth and belonging.
Daily life & dignity — Multiple accounts describe residents settling in quickly and thriving emotionally, with staff helping ease difficult transitions.
Activities — Reviewers note well-planned, varied activities and thoughtful amenities like extra laundry and bathroom facilities on each floor.
Dining — An excellent chef and great meals are specifically called out as a strength of the community.

Worth asking about

Financial transparency — One reviewer describes a costly $5,000 community fee required before any personalized pricing or assessment is provided, with only partial refund if declining services.
Value & pricing — Families should confirm how community fees, assessment costs, and pricing at higher care levels compare to other communities before signing anything.
Staff & care — One reviewer mentions some staff turnover, so it's worth asking how the community maintains consistency in caregiving teams.

The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.

Be the first to share your experience and help other families.

Care Services

Incontinence care

Diabetes / insulin management

Medication management

Non-ambulatory care

Dementia care

Specialized memory care activities

What This Community Offers

Café / Bistro

Pet Friendly

Library / Reading room

Activity room

Fireplace / Common fireplace

Beauty salon / Barber

Piano / Music room

Movie theater / Media room

Art studio / Craft room

Fitness center / Gym

Laundry service / Dry cleaning

Housekeeping Included

Outdoor common space

Patio seating areas

Raised garden beds

Room service

All-day / Flexible meal times

Restaurant-style dining

Kosher meals available

Vegetarian/Vegan Options

Altered-texture food options

International cuisine

Accommodates special diets

Private Dining Room

Scheduled transportation

Personal Vehicle Parking

Guest meals available

Grocery shopping & errands

Meet the Team

Languages Spoken

SpanishArabicChineseTagalog (Filipino)

Explore the Area

See what's nearby The Trousdale, including hospitals, pharmacies, and groceries.

The Trousdale

About The Trousdale

State Licensing & Compliance

Pricing

Activities & Programs

Reviews

Online Reputation

Care Services

Daily Care Services

Specialized Care

Memory Care

What This Community Offers

Amenities

Outdoor Spaces

Dining Options

Transportation

Family & Visitors

Community Services

Meet the Team

Languages Spoken

Explore the Area