Burbank, California
Ivy Park At Burbank
Assisted Living · Memory Care
2721 Willow Street, Burbank, CA 91505
Ivy Park at Burbank offers assisted living and memory care in Burbank, CA, near Providence Saint Joseph Medical Center.
- Licensed capacity
- 130 residents
Maximum licensed size, not current occupancy.
- Licensed since
- October 2018
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 2
- Complaints with substantiated allegations
- 4
AI summary
Ivy Park At Burbank has accumulated 5 Type A findings (the state's most severe citation class, tied to resident safety or care) across nearly 8 years of operation, with 2 of those occurring within the past three years alongside 4 substantiated allegations.
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- Track record — Over its licensed history the community has drawn 5 Type A citations and 6 Type B (administrative) citations, along with 6 substantiated allegations out of 20 investigated, a pattern worth understanding in detail before drawing conclusions.
- Recent 3 years — The past three years still show 2 Type A citations and 4 substantiated allegations, so this is not a case of old issues fading into a clean recent record — the concerns remain current.
- Complaints — Fourteen complaint investigations against only 5 inspections over the licensed period is a notably high ratio, and 6 of those investigations resulted in substantiated findings while none were deemed unfounded.
- Operating tenure — Licensed since October 2018, the community has nearly 8 years of operating history and multiple inspection cycles, giving this record reasonable weight rather than reflecting a newly opened home.
- 1.Can you walk through what led to the 2 Type A citations issued in the past three years and what corrective actions were taken?
- 2.Which categories of allegations were substantiated, and what steps were verified to prevent recurrence?
- 3.Given 14 complaint investigations over the licensed period, what is the most common type of concern raised by families, and how are complaints handled internally before they escalate to the state?
Source: California Department of Social Services (CDSS)
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- License number
- License #197609362
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 14
- Type A citations · most severe class
- 5
- Type B citations · administrative
- 6
- Substantiated allegations
- 6
Available reports · 23
Facility evaluation
Oct 17, 2025
Facility evaluation
Oct 16, 2025
Complaint investigation
Aug 5, 2025
Facility evaluation
May 6, 2025
Facility evaluation
Apr 17, 2025
1–5 of 23 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,995 / mo
- Studios
- $4,995 / mo
Independent LivingStarting at$4,995 / mo
- Studios
- $4,995 / mo
Care & support
Daily Care Services
8 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Incontinence care
- Non-ambulatory care
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
3 services
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
19 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Beauty salon / Barber
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
Outdoor Spaces
3 features- Walking paths
- Garden / Courtyard
- Outdoor common space
Dining Options
4 features
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
Transportation
1 feature- Scheduled transportation
Family & Visitors
1 feature- Family support services
Community Services
3 features- Move-in coordination
- Concierge services
- Maintenance services
Reviews
Online reputation
4.5Average RatingAveraged from 29 reviews published on other websites
AI review summary
Ivy Park At Burbank offers an attractive setting and engaging activities, but families should verify current staffing levels since a reviewer noted care coverage has recently thinned out.
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- Atmosphere & grounds — Reviewers describe the community as beautiful, giving it an appealing physical setting.
- Activities — Residents have access to fun recreational activities that reviewers highlight as a strength.
- Staff & care — A reviewer noted staffing has declined since a management or ownership transition, with residents sometimes getting one caregiver instead of the two contracted for.
- Staff & care — There is mention that caregivers were more knowledgeable under previous management, so families should ask about current staff training and turnover.
- Financial transparency — Ask the community to clarify how staffing ratios tie to the level of care being paid for, since one reviewer felt they were not receiving the contracted coverage.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Around the neighborhood
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