Burbank, California
Evergreen Retirement
Independent Living · Assisted Living · Memory Care
225 North Evergreen Street, Burbank, CA 91505
Evergreen Retirement offers Independent Living and Assisted Living in Burbank, California, with individualized care plans that can include help with medications, bathing, or dressing.
- Licensed capacity
- 99 residents
Maximum licensed size, not current occupancy.
- Licensed since
- June 2017
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 4
- Complaints with substantiated allegations
- 6
AI summary
Evergreen Retirement's record shows 4 Type A findings and 7 Type B findings within the past three years alone, a heavier recent load than the lifetime totals of 2 Type A and 4 Type B findings suggest at first glance.
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- Track record — Over 9.2 years of operation, the lifetime tally shows 2 Type A citations (the state's most severe class, tied to resident safety or care) and 4 Type B citations (administrative findings like paperwork or posting gaps), but the recent activity below indicates the current picture is more active than the lifetime numbers alone convey.
- Recent 3 years — In the past three years, 4 Type A and 7 Type B citations were issued, all tied to complaint-driven visits rather than routine inspections, meaning the recent count actually exceeds the lifetime total reported for the full licensed period and should be treated as the more current signal.
- Complaints — 31 complaint investigations were logged in the past three years against just 3 routine inspections in that same window, a pattern worth understanding since complaint volume this far outpacing inspection volume is unusual for a 99-bed community.
- Severity — 8 allegations have been substantiated, all within the recent three-year window, against 72 unsubstantiated and none marked unfounded, putting the substantiation rate at roughly 10% of investigated allegations.
- 1.Can you walk through what each of the 4 recent Type A findings involved and what corrective actions were taken and verified?
- 2.What accounts for the high volume of complaint investigations relative to routine inspections over the past three years?
- 3.Which categories of allegations were substantiated, and how has the community changed practices in response?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #197609022
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 2
- Type B citations · administrative
- 4
- Substantiated allegations
- 0
Available reports · 60
Facility evaluation
Aug 18, 2026
Facility evaluation
Aug 10, 2026
Facility evaluation
Jul 9, 2026
Complaint investigation
Jul 6, 2026
Complaint investigation
Jun 11, 2026
1–5 of 60 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Ask for current pricing
Contact our team for room options and a personalized quote.
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
4 services
- Incontinence care
- Medication management
- Non-ambulatory care
- Diabetes / insulin management
Daily life & programs
Spaces & services
Amenities
10 features
- Pet Friendly
- Library / Reading room
- Activity room
- Beauty salon / Barber
- Game room / Billiards
- Piano / Music room
- Laundry service / Dry cleaning
- Housekeeping Included
- Emergency call system
- Art studio / Craft room
Outdoor Spaces
2 features- Patio seating areas
- Outdoor common space
Dining Options
5 features
- Locally-inspired cuisine
- Accommodates special diets
- Room service
- International cuisine
- Professional chef
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
1 feature- Guest meals available
Community Services
2 features- Base Medicaid Accepted
- Base Veteran Discount
Reviews
Online reputation
3.8Average RatingAveraged from 40 reviews published on other websites
AI review summary
Families consistently praise attentive, warm staff and a strong sense of community, but should ask about the building's dated condition and whether it can support higher levels of physical care.
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- Staff & care — Reviewers repeatedly describe staff as kind, attentive, professional, and quick to communicate when a resident's condition changes.
- Activities — Residents enjoy a steady schedule of bingo, exercise classes, outings to shops or museums, and special events like luaus.
- Dining — Most reviewers say the food is good with variety and generous portions, though a few describe it as inconsistent.
- Atmosphere & grounds — Many mention a welcoming, family-owned feel with friendly residents, landscaped outdoor spaces, and a convenient location near shopping and restaurants.
- Communication — Families frequently highlight prompt updates from staff, especially when a loved one becomes disoriented or needs attention.
- Cleanliness & maintenance — Several tours noted the building looks old, dated, or run down, and one reviewer felt it needed upgrading.
- Staff & care — One family reported the community could not accommodate a resident's specific physical needs, so it's worth confirming what levels of mobility or medical care can actually be supported.
- Atmosphere & grounds — A couple of reviewers mentioned noise from a nearby freeway and small room sizes, so ask to see specific units and their locations before deciding.
- Communication — One reviewer wished for more frequent updates from staff, so it's worth clarifying how often families are proactively contacted.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Evergreen Retirement. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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