Bright Star Assisted Living

Bright Star Assisted Living has had a mixed compliance record since licensing in September 2020, with one serious violation affecting resident safety or care (Type A citation) and eight administrative or non-serious findings (Type B citations) over 5.7 years of operation. The community has faced a notably high volume of complaint investigations — 11 complaints investigated compared to just 5 routine inspections — though only about 7% of investigated allegations were substantiated, with 2 substantiated allegations total. Families should ask the facility which categories of allegations were substantiated and what corrective actions were taken and verified. The recent trajectory shows some improvement, with no Type A citations in the past three years, though 2 substantiated allegations did occur during this recent period. CDSS routine inspections check areas like resident care plans and staff training, and while the community has maintained its license and resolved cited issues, the pattern of frequent complaints warrants discussion with management about their approach to resident and family concerns.