Westhills Villa Gardens

Westhills Villa Gardens has operated for just over four years with a mixed compliance record that shows notable improvement in recent years. Over its licensed period, the community received one Type A citation (a serious violation affecting resident safety or care) and four Type B citations (administrative or non-serious findings related to paperwork, posting, or minor procedure gaps), though no Type A citations have occurred in the past three years. The facility has faced significantly more complaint investigations than routine inspections, with one substantiated allegation among the 17 total allegations investigated — roughly 6% of investigated complaints were substantiated, while the most recent substantiated allegation was more than three years ago. The recent trajectory shows stronger performance, with state inspectors finding no citations during recent complaint investigations despite continued scrutiny of areas like resident care plans and medication management. Families should ask the community about the nature of the single substantiated allegation and what corrective actions were implemented and verified by the state. While the high volume of complaints relative to inspections suggests some ongoing resident or family concerns, the improving compliance pattern and low substantiation rate indicate most complaints did not reveal regulatory violations.