Banning, California
The Lakes
Assisted Living · Memory Care · Independent Living
5801 Sun Lakes Boulevard, Banning, CA 92220
The Lakes at Banning is a family-owned assisted living and memory care community in Banning, CA, also offering respite care for short-term stays.
- Licensed capacity
- 276 residents
Maximum licensed size, not current occupancy.
- Licensed since
- January 2025
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 3
AI summary
With only 1.6 years of licensed operation, The Lakes has had zero Type A findings and a single administrative (Type B) citation, alongside 3 substantiated allegations out of 27 investigated during that short window.
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- Track record — The one inspection conducted found no Type A citations (the most severe class, tied to resident safety or care) and just one Type B administrative finding, a clean showing on the single visit completed so far.
- Operating tenure — The community has only been licensed since January 2025, so this record reflects a single inspection cycle and a limited stretch of complaint activity rather than a long track record.
- Complaints — Sixteen complaint investigations have already been logged in under two years, a notably high volume for such a short operating history, and 3 of the 27 total allegations investigated were substantiated, about 11%.
- Severity — None of the substantiated findings rose to the Type A level, and the citations issued so far (1 Type B) are administrative in nature rather than safety-related.
- 1.Which categories of allegations were substantiated, and what corrective actions were taken and verified?
- 2.Given the volume of complaint investigations relative to how new the license is, what has management changed in response?
- 3.What was the specific administrative (Type B) citation about, and has it been resolved?
Source: California Department of Social Services (CDSS)
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- License number
- License #336409176
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 1
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 1
- Substantiated allegations
- 0
Available reports · 21
Complaint investigation
Jul 21, 2026
Complaint investigation
Jul 21, 2026
Complaint investigation
Jul 2, 2026
Complaint investigation
Jul 2, 2026
Facility evaluation
Apr 10, 2026
1–5 of 21 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Ask for current pricing
Contact our team for room options and a personalized quote.
Care & support
Daily Care Services
9 services
- Activities of daily living (ADL) assistance
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Mobility assistance
- Wheelchair accessible
Specialized Care
3 services
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
1 service
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
24 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Fireplace / Common fireplace
- Beauty salon / Barber
- Piano / Music room
- Swimming pool / Hot tub
- Café / Bistro
- On-site market / Store
- On-site therapy rooms
Outdoor Spaces
7 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- BBQ / Grill area
- Patio seating areas
- Putting green / Golf
- Raised garden beds
Dining Options
9 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Altered-texture food options
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
4.3Average RatingAveraged from 143 reviews published on other websites
AI review summary
Families consistently praise the caring staff, food, and activities at The Lakes, but should verify current staffing levels, maintenance responsiveness, and how billing extras really work before moving in.
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- Staff & care — Reviewers repeatedly describe caregivers and directors as friendly, attentive, and genuinely caring, with several long-term residents' families crediting specific staff members by name for excellent care.
- Dining — Many reviews call the food good to excellent, with chef-prepared meals, homemade options, and accommodation of individual dietary needs, though a few found it bland or not to a resident's taste.
- Activities — Residents are frequently engaged through exercise classes, games, live entertainment, outings, and transportation, which families say has helped loved ones make friends and thrive.
- Value & pricing — Several families feel the community offers good value for the cost, calling it affordable or worth the expense given the quality of care received.
- Atmosphere & grounds — The community is often described as clean, well maintained, and homey, with spacious rooms and pleasant grounds, though the memory care area struck one family as more clinical.
- Staff & care — Multiple reviews mention understaffing, slow response times, unresponsive directors, and one report of a hostile caregiving supervisor, so families should ask about current staffing levels and turnover.
- Cleanliness & maintenance — Some reviews describe slow maintenance repairs and one serious account of an ignored ceiling leak leading to mold, so it's worth asking how maintenance requests and facility issues are tracked and resolved.
- Financial transparency — A few families note the community is private-pay only and that advertised all-inclusive pricing didn't fully match extra costs like toiletries or ambulance calls, so confirm exactly what's included at each care level.
- Communication — Several reviewers reported unanswered emails or unclear updates on care and medication timing, so ask how the community keeps families informed and how quickly concerns are addressed.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
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