Izene's Haven Assisted Living

Izene's Haven Assisted Living has accumulated a concerning compliance record over its 18 years of operation, with 15 Type A citations (serious violations affecting resident safety or care) and 22 Type B citations (administrative or non-serious findings) across 6 inspections and 7 complaint investigations. The facility has also had 9 substantiated allegations out of 13 total investigated, meaning roughly 69% of investigated allegations were substantiated rather than unfounded. However, the recent three-year period shows meaningful improvement, with no Type A citations since 2023 and only one substantiated allegation, suggesting the facility may have addressed its earlier compliance challenges. Given the small 6-bed capacity, families should ask the community specifically which categories of allegations were substantiated historically and what corrective actions were taken and verified, while also inquiring about changes in management or care practices that may explain the improved recent trajectory. The lifetime pattern of complaint investigations nearly matching routine inspections indicates residents or families have raised concerns that prompted state follow-up, though the recent record suggests better stability in areas like medication management and resident care plans.