C.A.L.L. - Valdez House

C.A.L.L. - Valdez House has accumulated concerning findings over its nearly nine years of operation, including 3 Type A citations (serious violations affecting resident safety or care) and 17 Type B citations (administrative or non-serious findings) across 5 routine inspections. The facility has also been the subject of 6 complaint investigations, resulting in 4 substantiated allegations — meaning roughly 40% of investigated concerns were found to have merit. The recent record shows active issues, with 2 Type A citations and 4 substantiated allegations occurring within the past three years, indicating ongoing compliance challenges with areas that routine inspections typically monitor such as resident care plans and medication management. Families should ask the community which specific categories of allegations were substantiated and what corrective actions were taken and verified by the state. For a small 4-bed facility, this level of citation activity suggests persistent operational difficulties that warrant careful scrutiny during any facility evaluation.