C.A.L.L.-Carmelita House

C.A.L.L.-Carmelita House has accumulated significant compliance concerns during its 14-year operating history, with 6 serious violations affecting resident safety or care and 12 substantiated allegations out of 29 total complaints investigated by the state. The facility has drawn far more complaint investigations (18) than routine inspections (5), indicating an unusual level of regulatory attention, and roughly 41% of investigated allegations were substantiated rather than dismissed as unfounded. Most troubling is the recent trajectory: 5 of the 6 lifetime Type A citations and 9 of the 12 substantiated allegations have occurred within just the past three years, suggesting compliance problems are worsening rather than improving. The concentration of regulatory activity, including seven complaint visits on a single day in January 2025, points to serious ongoing issues that families should investigate thoroughly before considering placement. Ask the facility to explain the specific nature of the substantiated allegations, what corrective actions were implemented and verified by the state, and why complaint activity has intensified so dramatically in recent years.