Kayla's Board & Care

Kayla's Board & Care has faced significant compliance challenges during its three years of operation, with a pattern that raises concerns about resident safety and care standards. The community has received three Type A citations for serious violations affecting resident safety or care, along with two Type B citations for administrative or non-serious findings, across just one routine inspection and six complaint investigations. The high volume of complaint investigations compared to routine inspections suggests ongoing issues that have prompted multiple reports to the state. One allegation has been substantiated out of six total investigations, meaning roughly 17% of investigated concerns were verified by state inspectors. Families should ask the community directly about the nature of the substantiated allegation, what specific corrective actions were implemented, and how they have verified that the underlying problems have been resolved. Given that this small six-bed home has accumulated multiple serious citations in a relatively short operating period, families should also inquire about recent changes in management, staffing, or care protocols that address the compliance issues identified by the state.